BITALITY, S.A. de C.V.. (hereinafter referred to as "KAIR MOTION”) is committed to providing a refund guarantee to ensure customer satisfaction. If for any reason you are not satisfied with the services provided by KAIR MOTION, you may request a refund, provided you comply with the terms set out in this Policy.

ORDER CONFIRMATION AND SERVICE DELIVERY

Upon completing your order, you will receive a confirmation email with the order number and details on how the service will be provided. We strive to fulfill our commitments promptly and ensure that the contracted services meet your expectations.

In KAIR MOTIONwe continually work to address current challenges, prioritizing the safety of our employees and our customer community. We implement and reinforce all necessary professional and security measures at all times to ensure that our services are of the highest quality.

REFUND REQUEST PROCEDURE

Please note that refunds will not be processed in the following cases:

1. 1. If you have received and are satisfied with the services contracted as per your order.
2. 2. If you change your mind after receiving the service, a refund will not be processed since KAIR MOTION has fulfilled the service as agreed.
3. 3. If more than 30 days have passed since the delivery of the service.

To request a refund, you must send an email to the specified address, explaining the reason for your request in detail. KAIR MOTION will review your request and send you a Refund Form that you must complete and return. KAIR MOTION will process your request as soon as possible within a reasonable timeframe. Response times may vary depending on the reasons for the refund and workload. In any case, you will be notified of the outcome of your request.

SATISFACTION GUARANTEE

KAIR MOTION is confident in the quality of its services and offers a satisfaction guarantee with a refund period of 15 to 30 days, depending on the payment method used in the original transaction (credit or debit card).

CONTACT

For any inquiries, you can contact KAIR MOTION 's Customer Service via email at informacion@kairmotion.com, and we will address your request promptly.